Frequently Asked Questions

For your convenience, we have clarified some of our most frequently submitted questions. Please take some time to review theses questions because it is likely you will find a solution to your concern here.

Questions about our vehicles and travel policies
What do your buses look like and what do they include?
Do all charter buses have restrooms?

Do your coaches have DVD/VHS/CD players?
Do your coaches have air conditioning/heating?

Can we eat food on the bus?
Can we bring coolers with us?
Can we drink non-alcoholic beverages on the bus?
Can we drink alcoholic beverages on the bus?
Is smoking allowed on motor coaches?

Questions about deposit, bookings
How do I book a trip?

Is the deposit refundable?
How much is my deposit and how is it calculated?
How can I pay my deposit to book my trip?
When do I have to pay for my trip?
What if I have to cancel my trip?

Questions about cost and payment
Which methods of payment do you accept?
How do you come up with the cost of a trip?
Does the cost of a bus rental depend on the number of people traveling?
Do we have handicap accessible buses that accommodate wheelchairs/scooters?
Are there any additional charges to the quoted price?
Are we required to pay sales tax?

Are we required to tip the driver?
Where will the driver sleep during overnight stays?
Can your buses travel to Mexico and Canada?

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What do your buses look like and what do they include?
We operate buses that are in excellent mechanical condition and visually appealing.
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Do all charter buses have restrooms?
Yes.  All of our motor coaches have restrooms.  You may visit the "our fleet" page online for more  information about our coaches.
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Do your coaches have DVD/VHS/CD players?
Yes.  All of our coaches used for long distance travel have TV monitors for our guests.  You may visit the “our fleet" page online for more information about our coaches.
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Do your coaches have air conditioning/heating?
Yes.  We believe that this is an absolute must.  We consider it our responsibility that you have a pleasant journey.  You may visit the "our fleet" page online for more information about our coaches.
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Can we eat food on the bus?
Yes.  We have no problems with our guests eating during travel.  We request that our passengers try to minimize the collection of trash in the bus as this can be a potential safety hazard.  If requested, we can even instruct the driver to make scheduled stops along the way so that our passengers may purchase food or eat at specific locations.
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Can we bring coolers with us?
Yes.  You may bring coolers with you to store both drinks and food.
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Can we drink non-alcoholic beverages on the bus?
Yes.  We request that our passengers try to minimize the collection of trash in the bus as this can be a potential safety hazard.
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Can we drink alcoholic beverages on the bus?
Consumption of alcohol is permitted.  However, guests are requested to behave responsibly.  There may be a damage deposit/surcharge incurred for alcoholic beverages onboard.
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Is smoking allowed on motor coaches?
No.  We make all attempts to provide a comfortable and stress-free environment for all of our passengers. Out of respect for our non-smoking passengers, we do not allow the use of tobacco products of any kind on our coaches.
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How do I book a trip?
To book a trip, both parties must agree on a price and then a contract must be signed.  Next, a deposit must be submitted to reserve both a motor coach and a time. Later, a contract must be signed by both parties. We can fax contracts or our guests can appear in our office and sign contracts. Please note: YOUR BUS IS NOT RESERVED UNTIL A DEPOSIT HAS BEEN SUBMITTED.
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Is the deposit refundable?
No.  Once the deposit has been made and a timeslot has been reserved for your group, we cannot book trips for other customers at this time.  Therefore, we require a nonrefundable deposit to book trips and prevent abuse of our services.
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How much is my deposit and how is it calculated?
For trips below a quoted amount of $1000, we require that you submit a deposit of $300. For all other trips, a deposit of $500 must be submitted to reserve your trip.
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How can I pay my deposit to book my trip?
The easiest and preferred method for you to book your trip is to pay your deposit immediately after receiving a favorable quote. This ensures that you lock-in a specific price and make a guaranteed reservation for your group.
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When do I have to pay for my trip?
You may pay your balance in full while making your reservation. Otherwise, the remainder of the balance (after a trip has been booked and deposit has been paid) is due fourteen (14) days before departure.
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What if I have to cancel my trip?
We understand that sudden changes in plans can occur. If you cancel your trip and more than 14 days remain before your departure, all of your submitted funds (excluding your reservation deposit) will be refunded. If you cancel your trip within fourteen (14) days before departure, then only 50% of the total payment will be refunded.
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Which methods of payment do you accept?
We accept personal checks via mail or in person. Cash may ONLY be given to us in person. We also accept all major credit cards (Visa, MasterCard, Discover, and American Express). We may also accept cashier's checks and wire transfers. If you would like to use another method for payment, please contact us.
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How do you come up with the cost of a trip?
Several factors go into generating a price for a trip.  We consider diesel (fuel) prices, distance of your trip, overnight stays, number of drivers used, and number of coaches chartered.
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Does the cost of a bus rental depend on the number of people traveling?
No.  Unless we sponsor a tour where we charge on a per person basis, the cost of the trip does not depend on the number of people traveling.  We rent entire buses to parties.  So, for example, if there are 40 people in one party and 45 in another and both parties are headed to the same destination, both will be asked to pay the same amount.
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Do we have handicap accessible buses that accommodate wheelchairs/scooters?
No.  Sorry but at this time, our fleet does not include motor coaches that can accommodate disabled passengers.
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Are there any additional charges to the quoted price?
No.  There are absolutely no hidden charges in addition to the quoted price. You do NOT have to pay sales tax. Please note that quoted prices may be void due to fluctuations in fuel costs. So it is in your best interest to act quickly and reserve your trip at the quoted price.
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Are we required to pay sales tax?
No.  There is no sales tax in addition to the quoted prices..
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Are we required to tip the driver?
No.  We never require you to submit gratuity of any kind. This is entirely up to you.
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Where will the driver sleep during overnight stays?
It is up to the customer to arrange for the driver's lodging. Usually, hotels offer extreme discounts for drivers traveling with large groups.
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Can your buses travel to Mexico and Canada?
Currently, we do not charter motor coaches for travel to Mexico or Canada.
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